One agent, one dashboard, one price. No paid add-ons for API access, data export, or EU hosting — that's the default.
The same set of features is in every paid tier. The differences are about scale and how you want to host.
| Starter | Business | Enterprise | |
|---|---|---|---|
| EU data residency | ● | ● | ● |
| Windows, macOS, Linux agents | ● | ● | ● |
| Activity, focus & idle analytics | ● | ● | ● |
| Smart screenshots | ● | ● | ● |
| Privacy redaction policies | ● Basic | ● Full | ● Full |
| REST API | ● Read-only | ● | ● |
| Webhook / streaming export | ● | ● | ● |
| SSO (SAML / OIDC) | ● | ● | ● |
| Self-hosted backend | ● | ● | ● |
| Multi-tenant (MSP) | ● | ● | ● |
| Data retention | 30 days | 13 months | Unlimited |
| Support SLA | Community | Next business day | 30-min P1, 24×7 |
No. The Business plan is self-serve. Enterprise includes onboarding hours from a TAM at no extra cost — including help with MDM packaging and Excis-managed migration from your existing tool.
Yes. We'll help you set up a parallel pilot on 25 endpoints free for 30 days. Both tools run side by side so you can compare the data — and the user experience — directly.
One named user, regardless of how many devices they have. A user with a Windows laptop, a Linux dev box and an iPad sync'd to one account is one seat.
Exclusively in the EU. Production runs in Frankfurt with a hot replica in Amsterdam. Full detail on our security & compliance page.
Yes. Pricing drops in bands starting at 250, 1,000 and 5,000 seats. MSPs and resellers get bespoke pricing on Enterprise — talk to sales.
Annual is the only option on Business and Enterprise — it lets us hold the per-seat price down. We do offer a 30-day money-back guarantee on the first annual term.
You keep dashboard access until the end of your billing period, and a full JSON export of your data is available for 90 days after cancellation. No "data hostage" tactics — your data is yours.
Reach our team in under a business day. We'll scope the right tier and put you in front of an SE who's deployed Pulse at MSP scale.